FAQs

SHIPPING INFORMATION

Where do you ship from?

Currently, all online orders are shipped from our warehouse in Vancouver, BC, Canada. For US and International shipping, please visit our US Store.

Do you ship outside of the U.S.?

For US and International shipping, please visit our US Store. Be aware that you’re responsible for all applicable taxes and duties.

When will I receive my order?

All completed orders ship from our warehouse within two business days. Once your order is complete, you will be given a tracking number for reference.

What kinds of shipping options do you offer?

All orders are shipped with Canada Post. For US and International orders, please visit our US Store.

How do I track my package?

All shipped orders will receive a tracking number in the order confirmation email. Not there? Give us a call at 1-855-377-1848!

PAYMENT INFORMATION

What Payment Methods Are Accepted?

VISA, MasterCard, American Express and PayPal.

ORDERS AND RETURNS

Do I need to register to place an order?

A customer account is not necessary for you to order, however for customized service and faster checkout time, we recommend signing up. In addition, you’ll be eligible to receive our newsletters informing you of any deals or discounts currently available.

How do I register?

On the header menu, there is a “My Account” option – click that and you’re good to go!

Can I order over the phone?

Need help placing your order? Give us a call at 1-855-377-1848 and we will be happy to walk you through it.

What if my items arrive damaged?

If your order arrives damaged, please follow the enclosed return/exchange instructions.

What is your return/exchange policy?

We accept returns and exchanges up to 30 days upon shipment. Please see the enclosed instructions in your package for more information.

Do you restock sold out items?

Depends from item to item. See a sold out piece you love? Give us a call at 1-855-377-1848 or drop as an email at contactus@kersh.ca.

I can’t find the answer to my question, how do I contact Customer Care?

Please direct all general inquiries to our Customer Care department via email at contactus@kersh.ca or by phone at 1-855-377-1848.

Any unanswered questions? Contact Us